Exchange and Return Policy

Exchange and return policy

At Tomasa, we want your shopping experience to be clear and simple. Before placing your order, we recommend carefully reviewing the description, size, color, and features of each product.

If you have any questions, please do not hesitate to contact us.

Returns.

We do not process returns or refunds for changes in taste, size, color, model, or personal preference.

Returns or refunds will only be issued when:

The garment received has a manufacturing defect.
The product received is different from what was requested.

For online purchases, you may request the cancellation of your order within five business days following the receipt of the order, provided that the garment is new, unused, and in the same condition as when it was delivered.

When the cancellation is not due to an error or defect attributable to Tomasa, shipping and return costs will be borne by the customer. In cases where Tomasa has sent an incorrect or defective product, we will cover the corresponding costs.

Once the garment has been received and inspected, you will be notified if the return has been approved. When a refund is due, it will be made using the same payment method used for the purchase, unless the customer accepts another method.

Size or model exchanges

We accept size or model exchanges provided that the following conditions are met:

The request must be communicated to the Tomasa team within three calendar days after receipt of the order.
Once the exchange is authorized, the garment must be sent within the following three calendar days.
The garment must be:
- New and unused.
- With all its original tags.
- Free of odors, stains, makeup, deodorant, alterations, or damage.
- In the same condition as when it was delivered.

All exchanges are subject to inventory availability.

Shipping costs generated by changes in size, color, or model will be borne by the customer. When the exchange is due to an error by Tomasa, we will cover these costs.

Price differences

The customer can choose any available product:

If the new product has a higher price, the difference must be covered before shipping.
If the new product has a lower price, the difference will remain as a credit for a future purchase. This credit cannot be exchanged for cash or requested as a refund.

Garment inspection

All returned garments will be inspected before authorizing the exchange.

If we receive a garment that does not meet the specified conditions, the exchange will be rejected, and the customer must cover the shipping cost for the product to be returned.

Tomasa reserves the right to reject any exchange if the garment shows signs of use, washing, alterations, odors, stains, damage, or missing tags.